Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 
To start a return, you can contact us at firsgensupplements@gmail.com. Please note that returns will need to be sent to the following address: 5005 West Laurel Street, Suite 100 #1130, Tampa, FL 33607, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at firsgensupplements@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REPLACEMENT/REFUND EXEMPTIONS

We will not grant a refund, credit your account, or replace a produced product in case of:

Wrong Address – If you provide an address that is considered insufficient by the courier. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment.

*Uncollected FedEx Deliveries - If the order is shipped via FedEx and is not delivered due to reasons such as the recipient being unreachable (e.g., incorrect address, missing or incorrect phone number), refusal or failure to pay import duties or taxes, or any other reason attributable to the recipient, the shipment may be abandoned or destroyed by the carrier. In such cases, we are unable to offer a refund , reshipment or a replacement.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.